FAQ's

Frequently Asked Questions

  1. Product Details
  2. Service Return
  3. Orders and Tracking

Product Details

  • What does your product/service do, and how can it benefit the customer?

    • We provide premium-quality products and take full responsibility for the entire buying process, from start to finish. You will benefit from branded and high-quality products paired with a hassle-free experience. This will ensure satisfaction and peace of mind.


  • How do I choose the right size?

    • To choose the right size, refer to the sizing guide charts provided alongside the product description. These charts include detailed measurements and fitting information to help you make the perfect selection.


  • How would a customer use their gift cards, store credits, or coupon code?

    • Customers can redeem their gift cards, store credits, or coupon codes during the checkout process. Simply enter the code or apply the credit in the designated section to enjoy your discount.


  • What recommendations would you offer if the product your customer is interested in is not available?

    • If the product you’re interested in is not available, it can be pre-ordered for a later date. You will be notified as soon as the item becomes available.


    Service Return


  • Are your products covered under any warranty service?

    • Yes, all our products are covered under warranty. The minimum warranty period is 30 days, ensuring you have ample time to address any potential concerns. For full details about our warranty policy, please visit this link.


  • Can customers track their warranty period?

    •  Yes, customers can track their warranty period. The warranty period begins on the date the item is received.


  • How does the warranty process work?

    • The warranty process is simple and straightforward. For complete details on how to initiate a warranty claim and the steps involved, please visit our service page.


  • Do you offer repair services for damaged items? 

    • No, we do not offer repair services for damaged items. However, we do provide refunds or exchanges as part of our policy.



    Orders and Tracking


  • How can customers track their order?

    • Customers can track their orders using the shipping carrier's tracking system. Depending on the carrier (UPS, FedEx, USPS, or DHL), you will receive a tracking number to monitor your shipment's progress.


  • If the order is canceled after confirmation. What measures will you take to inform the customer?

    • If an order is canceled after confirmation, we will notify the customer via email. Additionally, a reminder email will be sent to ensure the customer is informed of the cancellation.


  • If the item got damaged in between the transit, how can the customer return or refund that item?

    • If the item is damaged during transit, a return shipping label will be provided to the customer for easy return. Once the item is returned, a refund will be processed.


  • Can a customer change the delivery address after shipment?

    • No, once the shipment has been processed, the delivery address cannot be changed.